Support

Our team provides exceptional support, ensuring prompt and efficient assistance for every client. For more information, please refer to the FAQs in the service links below, and feel free to contact us for further assistance.

Exceptional Support

Our team prides itself on unparalleled discretion and empathy. We ensure that every client’s concerns, enquiries and requirements are treated with the utmost care and attention.

Prompt
Response

We understand that your time is valuable and limited. Our philosophy at By Appointment means we approach each and every client with an attention to detail and a sense of urgency. It's important to you, so it's important to us.

Efficient
Support

Our clients deserve a seamless, high-quality experience from initial contact to completion. This level of service continues beyond our main services so at all points we aim to deliver results and solutions in the most efficient manner.

Tailored
Care

By Appointment's team of highly-skilled professionals focuses on personalised service and attention to detail. This ensures that your needs are addressed in a manner tailored to you.

 

 

Our Services FAQs

On each of our service pages you’ll find a range of questions relating to that service. Should the answer you require not be listed, please do not hesitate to contact us.

Hallmarking At
By Appointment

Using state-of-the-art non-contact laser hallmarking equipment, provided by Edinburgh Assay Office, we provide British hallmarking for silver, gold, jewellery and precious metals. And because we do this on-site at our own facilities, our hallmarking is more efficient which ensures faster turnaround times for clients who are kept informed at every step of the assay service.

Luxury Goods
Logistics

With over 30 years’ experience in international secure logistics, we specialise in providing top luxury brands with secure global door-to-door delivery and event planning. We offer expert advice that is tailored to your luxury needs and a commitment to eco-friendly practices that minimize environmental impacts.

The White Glove
Experience

Our luxury concierge service discreetly delivers luxury goods to your home, or any location of your choice, providing a personalised boutique experience. Tailored to your preferences, including demonstrations, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service. Because you deserve nothing less.

Clients we work with

We are privileged and trusted to work with some of the world’s most prestigious luxury brands.

Contact Us

Our team is dedicated to providing exceptional support, ensuring prompt and efficient assistance for every client. Contact us now or email us to discuss your specific requirements.

What our clients say