At By Appointment, we understand that luxury is not just a product, but also an experience.
For more than 30 years we have been providing premium and tailored services to the most discerning clients and to luxury brands all over the world, with services including logistics, hallmarking and personalised white glove experiences.
With a commitment to excellence, unparalleled attention to detail and the utmost discretion, we bring you the ultimate in convenience, elegance, and personalised service.
Using state-of-the-art non-contact laser hallmarking equipment, provided by Edinburgh Assay Office, we provide British hallmarking for silver, gold, jewellery and precious metals. And because we do this on-site at our own facilities, our hallmarking is more efficient which ensures faster turnaround times for clients who are kept informed at every step of the assay service.
With over 30 years’ experience in international secure logistics, we specialise in providing top luxury brands with door to door secure deliveries and event planning. We offer expert advice that is tailored to your luxury needs and a commitment to eco-friendly practices that minimize environmental impacts.
Learn about our commitment to excellence, the core values intrinsic to our approach and why our focus is always on creating an unforgettable experience for the client.
We are committed to excellence and sustainability, and being best-in-class. Whether it’s luxury goods logistics, provided by industry-leading Ferrari Express Ltd and its fleet of fully-armoured vehicles; our laser hallmarking which is carried out on-site resulting in the fastest turnaround times; or our premium white glove service providing a boutique delivery experience not just in London but across the whole of the UK and worldwide, then By Appointment is the natural choice for a stress-free and unforgettable experience.
Faster delivery times, minimised handling, and a more efficient supply chain are the result of this consolidated approach to precious metal compliance.
Our on-site sub-office provided by Edinburgh Assay Office uses modern, efficient XRF and laser hallmarking technology, ideal for highly finished and delicate products.
Leverage the efficiency of our total process, coupled with real-time updates, providing better visibility and inventory planning.
Reduce the environmental impact by using our on-site Edinburgh Assay Office sub-office.
Our team is dedicated to providing exceptional support, ensuring prompt and efficient assistance for every client. Contact us now or email us to discuss your specific requirements.
Our luxury concierge service discreetly delivers luxury goods to your home, or any location of your choice, providing a personalised boutique experience. Tailored to your preferences, including demonstrations, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service. Because you deserve nothing less.
For more information or to schedule your personalised service, please reach out to us at
We are privileged and trusted to work with some of the world’s most prestigious luxury brands.
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18-19 Station Road,
Sunbury-on-Thames, TW16 6SB
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