At By Appointment, we understand that luxury is not just a product, but also an experience.
For more than 30 years we have been providing premium and tailored services to the most discerning clients and to luxury brands all over the world, with services including logistics, hallmarking and personalised white glove experiences.
With a commitment to excellence and unparalleled attention to detail, we bring you the ultimate in convenience, elegance, and personalised service. Our core values – Commitment to Excellence, Providing the Ultimate Experience, and Unparalleled Discretion – guide us in everything we do.
Our team is made up of highly skilled professionals dedicated to delivering exceptional service at every level. With a deep commitment to excellence, they ensure that every detail is handled with precision and care, providing our clients with a seamless, high-quality experience tailored to their needs.
Our team is committed to providing the ultimate experience for every client. With a focus on personalized service and attention to detail, they go above and beyond to create unforgettable experiences, ensuring that each interaction exceeds expectations and reflects the highest standards of luxury and care.
Our team provides unparalleled discretion, ensuring that every client’s privacy and security are treated with the utmost care. With a deep understanding of the luxury industry’s unique demands, we handle every detail with the highest level of confidentiality, offering a seamless and secure experience.
One of the many things that makes By Appointment unique, and sets us apart from others, is our industry experience. We are tried and trusted with over 30 years’ experience. We know what clients need. We know the issues. We know the pitfalls. We know what works. So, we know how to do things right and exceed expectations – first time, every time.
And because of our partnerships with the leading industry players in logistics – Farrari Express, and hallmarking – Edinburgh Assay Office, and because we do everything in-house, our turnaround and delivery times are best-in-class, providing our clients with a quicker end-to-end service wherever they are in the UK, not just in London.
As a key player in the luxury goods logistics sector, we partner with Ferrari Express Ltd for our luxury goods logistics and white glove services. This allows us to deliver specialised services that cater to the intricate needs of transporting high-value items securely, discretely and efficiently in a fleet of fully-armoured vehicles. Ferrari Express also provides the vaults for securing our high-value luxury goods.
Protecting consumers, assuring quality and building trust for over 560 years is the reason we partner with Edinburgh Assay Office for our hallmarking and assay service. Edinburgh Assay Office are independent guarantors of precious metal fineness, ensuring that every item bearing their iconic castle mark meets the requirements of the Hallmarking Act and applicable international standards. And because our hallmarking and assay service is done on-site at our own facilities at London Heathrow, our hallmarking is more efficient which ensures faster turnaround times for clients.
Our commitment to excellence makes us the UK’s premier choice for tailored, efficient, and sustainable solutions for the luxury industry.
Reduce the environmental impact of the hallmarking process by shortening the distance between Heathrow and the hallmarking facility.
Faster delivery times, minimised handling, and a more efficient supply chain are the result of this consolidated approach to precious metal compliance.
Utilisation of modern, efficient XRF and laser hallmarking technology. Reduced damage and scorching compared to punch marking and legacy laser methods.
Lower total cost of service delivery by leveraging the efficiencies of our process with modern communication methods, providing better visibility and inventory planning.
Our team is dedicated to providing exceptional support, ensuring prompt and efficient assistance for every client. Contact us now or email us to discuss your specific requirements.
Using state-of-the-art non-contact laser hallmarking equipment, provided by Edinburgh Assay Office, we provide British hallmarking for silver, gold, jewellery and precious metals. And because we do this on-site at our own facilities, our hallmarking is more efficient which ensures faster turnaround times for clients who are kept informed at every step of the assay service.
With over 30 years’ experience in international secure logistics, we specialise in providing top luxury brands with door to door secure deliveries and event planning. We offer expert advice that is tailored to your luxury needs and a commitment to eco-friendly practices that minimise environmental impacts.
Our luxury concierge service discreetly delivers luxury goods to your home, or any location of your choice, providing a personalised boutique experience. Tailored to your preferences, including demonstrations, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service. Because you deserve nothing less.
We are privileged and trusted to work with some of the world’s most prestigious luxury brands.
18-19 Station Road,
Sunbury-on-Thames, TW16 6SB
Explore
Services
Edinburgh Assay Office & By Appointment at
Ferrari Express Ltd
