The White Glove Experience
FAQs

White glove services are high-quality, bespoke services that prioritise the end-customer via personalised and bespoke experiences. White glove services refer to delivery services, customer service, or other services that aim to exceed expectations.

How is our boutique experience a white glove service?

• Can include pick-up and drop-off at specific times and locations
• Items are securely handled in our locked delivery vans and secure transportation experts
• Discreet process from start to finish
• Tailored demonstration from luxury goods experts upon arrival
• Assistance in organising special events such as proposals and gift-giving

Our concierge service includes discreet, insured delivery, personalised customer care, and a tailored, in-home boutique experience.

You can schedule your delivery by contacting our concierge team through our online booking platform or directly via the listed contact methods.

Yes, all deliveries are fully insured to ensure the safety and security of your product.

Our deliveries are handled in discreetly marked black vehicles with secure, professional couriers to maintain the utmost discretion and privacy.

Absolutely! Our team works with you to create a personalised boutique experience, tailored to your preferences.

UK nationwide excluding Northern Ireland.

Yes, in the inner London area with some time restrictions. Everything else is next day.

Every package will come security sealed from brand with a one-time number for you to check before you sign for the goods, thus maintaining the integrity of the contents.

We offer a flexible return policy. Contact our team for assistance.

No, there is no minimum order value.

You will receive real-time updates through our secure tracking system and prompts through your chosen messaging platform.

Our team follows strict hygiene and safety protocols, including protective gear, to ensure a safe in-home experience. Drivers will have company photo IDs and are fully DBS checked.

Yes, we offer flexible delivery windows all manageable through the By Appointment booking tool.

Yes, we deliver to residential addresses, be it ground floor or apartment. We can also facilitate deliveries to restaurants for special those occasions and other commercial properties.

We offer flexible delivery windows all manageable through the By Appointment management system.

Our smartly suited guards will deliver your goods with full company photo IDs for you to check upon arrival.

Your goods will be sealed in By Appointment service security seal bags which are carried from vehicle to door in black courier holdalls, ensuring no branded materials are visible.