Our luxury concierge service discreetly delivers luxury goods to your home, or any location of your choice, providing a personalised boutique experience. Tailored to your preferences, including demonstrations, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service. Because you deserve nothing less.
By Appointment is the epitome of luxury when it comes to our white glove concierge and boutique service. This exclusive and tailored service offers the delivery and demonstration of high-end luxury goods directly to your home, or any location of your choice in the UK or worldwide, ensuring items arrive in pristine condition with absolute privacy and discretion in mind. With impeccable attention to detail, the boutique experience anticipates your needs, all while ensuring an elegant and stress-free experience. This service embodies sophistication, exclusivity, and a commitment to the finest quality, creating a true sense of opulence and convenience.
Our white glove delivery service is also available to international shoppers outside of the UK. By Appointment offers a bespoke, white glove experience for our international clientele, including those travelling through major international airports.
International shoppers collecting goods outside of the UK are eligible for UK tax-free shopping, adding further value to our premium service.
Our discrete and personal service delivers luxury goods to your home or location of your choice with exceptional privacy and convenience. Unlike many other white glove services, we bring this personal experience to you not only in London, but to any location in the rest of the UK and worldwide. Tailored to your schedule, each delivery is conducted with the utmost care and discretion. Whether it’s a rare item or bespoke product, this service ensures an effortless and best-in-class customer experience, combining exclusivity with impeccable attention to detail, all in the comfort of your home.
Our service is built on security and peace of mind, ensuring that luxury goods are delivered to you with absolute protection and discretion. Every step, from booking to delivery is designed to safeguard your privacy and valuables. With unmarked vehicles, secure handling and trusted professionals, you can enjoy the convenience of luxury brought to your door, confident in the safety and confidentiality of every transaction.
Our commitment to excellence and customer care makes us the UK’s premier choice for a discrete boutique experience and white glove delivery service.
Our deliveries are handled in discreetly marked black vehicles with secure, professional couriers to maintain the utmost discretion and privacy.
We offer flexibility delivery windows, all manageable through the By Appointment booking tool to suit your schedule requirements.
Our team works with you to create a personalised boutique experience, tailored to your preferences.
Real-time updates through our secure tracking system and prompts through your chosen messaging platform.
Demonstrations on watches and jewellery – all in the comfort of your own home with a white glove presentation.
For your peace of mind, at all times we ensure secure delivery with a privacy code handover specific to you - thus creating an additional layer of security.
Our team is dedicated to providing exceptional support, ensuring prompt and efficient assistance for every client. Contact us now or email us to discuss your specific requirements.
The FAQs below relate to our white glove concierge and boutique experience. Should the answer you require not be listed, please do not hesitate to contact us.
White glove services are high-quality, bespoke services that prioritise the end-customer via personalised and bespoke experiences. White glove services refer to delivery services, customer service, or other services that aim to exceed expectations.
How is our boutique experience a white glove service?
• Can include pick-up and drop-off at specific times and locations
• Items are securely handled in our locked delivery vans and secure transportation experts
• Discreet process from start to finish
• Tailored demonstration from luxury goods experts upon arrival
• Assistance in organising special events such as proposals and gift-giving
Our concierge service includes discreet, insured delivery, personalised customer care, and a tailored, in-home boutique experience.
You can schedule your delivery by contacting our concierge team through our online booking platform or directly via the listed contact methods.
Yes, all deliveries are fully insured to ensure the safety and security of your product.
Our deliveries are handled in discreetly marked black vehicles with secure, professional couriers to maintain the utmost discretion and privacy.
Absolutely! Our team works with you to create a personalized boutique experience, tailored to your preferences.
UK nationwide excluding NI.
Yes, in the inner London area with some time restrictions. Everything else is next day.
Every package will come security sealed from brand with a one-time number for you to check before you sign for the goods, thus maintaining the integrity of the contents.
We offer a flexible return policy. Contact our team for assistance.
No, there is no minimum order value.
You will receive real-time updates through our secure tracking system and prompts through your chosen messaging platform.
Our team follows strict hygiene and safety protocols, including protective gear, to ensure a safe in-home experience. Drivers will have company photo ID’s and are fully DBS checked.
Yes, we offer flexible delivery windows all manageable through the By Appointment booking tool.
Yes, we deliver to residential addresses, be it ground floor or apartment. We can also facilitate deliveries to restaurants for special those occasions and other commercial properties.
We offer flexible delivery windows all manageable through the By Appointment management system.
Our smartly suited guards will deliver your goods with full company photo ID’s for you to check upon arrival.
Your goods will be sealed in By Appointment service security seal bags which are carried from vehicle to door in black courier holdalls, ensuring no branded materials are visible.
We are privileged and trusted to work with some of the world’s most prestigious luxury brands.
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18-19 Station Road,
Sunbury-on-Thames, TW16 6SB
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