The Personal Touch
Our luxury concierge service discreetly delivers luxury goods to your home, or location of your choice, providing a personalised boutique experience. Tailored to your preferences, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service.
This exclusive service offers the delivery of high-end luxury goods directly to your home, ensuring absolute privacy and discretion. With impeccable attention to detail, the boutique experience anticipates your needs, all while ensuring an elegant and stress-free experience. This service embodies sophistication, exclusivity, and a commitment to the finest quality, creating a true sense of opulence and convenience. All in all, a true white glove service for luxury goods logistics.
Our discrete and personal service delivers luxury goods to your home with exceptional privacy and convenience. Tailored to your schedule, each delivery is conducted with the utmost care and discretion. Whether it’s a rare item or bespoke product, this service ensures an effortless experience, combining exclusivity with impeccable attention to detail, all in the comfort of your home.
Our service is built on security and peace of mind, ensuring that luxury goods are delivered to your home with absolute protection and discretion. Every step, from booking to delivery is designed to safeguard your privacy and valuables. With secure handling and trusted professionals, you can enjoy the convenience of luxury brought to your door, confident in the safety and confidentiality of every transaction.
Delivering Excellence
Our commitment to excellence and customer care make the UK’s premier choice for a discrete boutique experience and white glove delivery service.
Our deliveries are handled in discreetly marked black vehicles with secure, professional couriers to maintain the utmost discretion and privacy.
We offer flexibility delivery windows, all manageable through the By Appointment booking tool to suit your schedule requirements.
Our team works with you to create a personalized boutique experience, tailored to your preferences.
Real-time updates through our secure tracking system and prompts through your chosen messaging platform.
Demonstrations on watches and jewellery – all in the comfort of your own home with a white glove presentation.
For your peace of mind at all times we ensure secure delivery with a privacy code handover specific to you - thus creating an additional layer of security.
Contact us now or email us to discuss your specific requirements.
Please find below a range of questions relating to our concierge / boutique experience service, should the answer you require not be listed, do not hesitate in contacting us.
White glove services are high-quality, bespoke services that prioritise the end-customer via personalised and bespoke experiences. White glove services refer to delivery services, customer service, or other services that aim to exceed expectations.
How is our boutique experience a white glove service?
• Can include pick-up and drop-off at specific times and locations
• Items are securely handled in our locked delivery vans and secure transportation experts
• Discreet process from start to finish
• Tailored demonstration from luxury goods experts upon arrival
• Assistance in organising special events such as proposals and gift-giving
Our concierge service includes discreet, insured delivery, personalised customer care, and a tailored, in-home boutique experience.
You can schedule your delivery by contacting our concierge team through our online booking platform or directly via the listed contact methods.
Yes, all deliveries are fully insured to ensure the safety and security of your product.
Our deliveries are handled in discreetly marked black vehicles with secure, professional couriers to maintain the utmost discretion and privacy.
Absolutely! Our team works with you to create a personalized boutique experience, tailored to your preferences.
UK nationwide excluding NI.
Yes, in the inner London area with some time restrictions. Everything else is next day.
Every package will come security sealed from brand with a one-time number for you to check before you sign for the goods, thus maintaining the integrity of the contents.
We offer a flexible return policy. Contact our team for assistance.
No, there is no minimum order value.
You will receive real-time updates through our secure tracking system and prompts through your chosen messaging platform.
Our team follows strict hygiene and safety protocols, including protective gear, to ensure a safe in-home experience. Drivers will have company photo ID’s and are fully DBS checked.
Yes, we offer flexible delivery windows all manageable through the By Appointment booking tool.
Yes, we deliver to residential addresses, be it ground floor or apartment. We can also facilitate deliveries to restaurants for special those occasions and other commercial properties.
We offer flexible delivery windows all manageable through the By Appointment management system.
Our smartly suited guards will deliver your goods with full company photo ID’s for you to check upon arrival.
Your goods will be sealed in By Appointment service security seal bags which are carried from vehicle to door in black courier holdalls, ensuring no branded materials are visible.
Trusted and Respected
We are privileged and trusted, to work with some of the worlds most prestigious luxury brands.
Download our fully interactive brochure by following the link below and completing the simple form.
18-19 Station Road,
Sunbury-on-Thames, TW16 6SB
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Edinburgh Assay Office & By Appointment at
Ferrari Express Ltd
