Service Overview

By Appointment provides tailored, efficient, and sustainable solutions for the luxury industry, ensuring faster results with continuous updates. With over 30 years of expertise in secure global logistics, we offer personalised, high-end services designed to meet your unique needs with exceptional care and discretion.

Non-contact Laser Hallmarking

Edinburgh Assay Office provides our fully-authorised, on-site assay and hallmarking sub-office, which reduces travel and makes it more sustainable and efficient. Clients benefit from quicker turnaround times and receive updates throughout each stage of the service.

International Luxury Goods Logistics

With over 30 years in International Secure Logistics, we specialise in serving top luxury brands with global door-to-door and tax-free solutions. We offer expert advice tailored to your luxury needs

Personalised Boutique Experience

Our luxury concierge service discreetly delivers valuable goods to your home, offering a personalised boutique experience.

Trusted and Respected

Clients we work with

We are privileged and trusted, to work with some of the worlds most prestigious luxury brands.

Contact Us

Request a brochure

Download our fully interactive brochure by following the link below and completing the simple form.

Testimonials

What our clients say

"Since switching, we have seen a vast improvement in our lead times. Very happy with the service."

"We are very happy with the service and look forward to working together."

"Feedback from the client - Thank you so much, I received the items, what an amazing service! Also, thank you for the beautiful flowers."

"The service exceeded our expectations with its straightforward process and remarkable efficiency, completing turnaround in just 3-4 days even for large volumes. Compared to the 2-week lead times of other providers, this was a game-changer, and the accommodating team was always responsive and flexible with pick-ups and drop-offs, making the entire experience seamless and highly efficient." - BUCCELLATI

"Since switching to the By Appointment service, we have seen significant improvements in our jewellery flow, including transparent communication on shipment status and ETA, reduced lead times (sometimes halved) providing a commercial advantage, faster product availability in stores, and a client-focused, personalised service that caters to our specific needs and those of our clients." - LOUIS VUITTON

“The service is excellent, with a seamless transition that is so much better, significantly faster than our previous provider, and works much better with no complications or delays, everything running smoothly.” – SUZANNE KALAN

"Amazing feedback here on the new hallmarking process. The hallnotes now being online are so easy and the turnaround time for hallmarking is fantastic, it’s the quickest we’ve had. Ferrari are always reliable and efficient." - MARLI NEW YORK @ Harrods

"An exceptional white glove service providing an elevated collection and delivery experience for our VIP clients. A special mention to Luke, who is always incredibly helpful and knowledgeable - his expertise makes the entire process seamless. Highly recommended!" - MJ JONES