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Services

By Appointment provides tailored, efficient, and sustainable solutions for the luxury industry, ensuring faster results with continuous updates. With over 30 years of expertise in secure global logistics, we offer personalised, high-end services designed to meet your unique needs with exceptional care and discretion.

Luxury Goods Logistics

With over 30 years’ experience in international secure logistics, we specialise in providing top luxury brands with secure global door-to-door delivery and event planning. We offer expert advice that is tailored to your luxury needs and a commitment to eco-friendly practices that minimize environmental impacts.

Hallmarking At
By Appointment

Our partnership with the Edinburgh Assay Office offers state-of-the-art non-contact laser hallmarking for items of gold, silver, platinum and palladium. EAO’s on-site sub-office, within our premises near Heathrow, means they can provide an efficient service with quick turnaround times. Clients are kept informed at every stage of the hallmarking process.

The White Glove Experience

Our luxury concierge service discreetly delivers luxury goods to your home, or any location of your choice, providing a personalised boutique experience. Tailored to your preferences, including demonstrations, it ensures privacy, exclusivity, and exceptional customer care as part of a white glove service. Because you deserve nothing less.

Clients we work with

We are privileged and trusted to work with some of the world’s most prestigious luxury brands.

Contact Us

Our team is dedicated to providing exceptional support, ensuring prompt and efficient assistance for every client. Contact us now or email us to discuss your specific requirements.

Request a brochure

Download our fully interactive brochure by following the link below and completing the simple form.

What our clients say

"Since switching, we have seen a vast improvement in our lead times. Very happy with the service."

"We are very happy with the service and look forward to working together."

"Thank you so much. I received the items, what an amazing service! Also, thank you for the beautiful flowers."

"The service exceeded our expectations with its straightforward process and remarkable efficiency, completing turnaround in just 3-4 days even for large volumes. Compared to the 2-week lead times of other providers, this was a game-changer, and the accommodating team was always responsive and flexible with pick-ups and drop-offs, making the entire experience seamless and highly efficient." - BUCCELLATI

"Since switching to the By Appointment service, we have seen significant improvements in our jewellery flow, including transparent communication on shipment status and ETA, reduced lead times (sometimes halved) providing a commercial advantage, faster product availability in stores, and a client-focused, personalised service that caters to our specific needs and those of our clients." - LOUIS VUITTON

“The service is excellent, with a seamless transition that is so much better, significantly faster than our previous provider, and works much better with no complications or delays, everything running smoothly.” – SUZANNE KALAN

"Amazing feedback here on the new hallmarking process. The hallnotes now being online are so easy and the turnaround time for hallmarking is fantastic, it’s the quickest we’ve had. Ferrari are always reliable and efficient." - MARLI NEW YORK @ Harrods

"An exceptional white glove service providing an elevated collection and delivery experience for our VIP clients. A special mention to Luke, who is always incredibly helpful and knowledgeable - his expertise makes the entire process seamless. Highly recommended!" - MJ JONES