In luxury retail, timing and trust are everything. That was recently put to the test when Louis Vuitton’s New Bond Street store in London faced an urgent request to deliver high-value items to a client in Nottingham before the end of the day. The client was due to leave the UK early the next morning, so the delivery window was narrow.
Acting quickly, the By Appointment team responded within ten minutes of the initial call. A plan was agreed upon and put into motion immediately. A dedicated driver was dispatched and arrived at the store within half an hour of confirmation. From there, it was a direct run to Nottingham.
The items were delivered to the client well ahead of the deadline, avoiding a potential return and enabling the sale to go ahead as planned, with no disruption to their schedule.
Clear communication was maintained throughout, keeping the Louis Vuitton team fully updated at every stage. The goal was simple, to deliver quickly and quietly without adding pressure to an already time-sensitive situation.
Amir Malik, Team Manager of Stock at Louis Vuitton, said:
“By Appointment delivered amazing service from the start with clear communication throughout. The speed and agility with which the service was handled and completed were truly impressive. Our client, who received the items, was very impressed with how this somewhat difficult delivery was made possible. Super happy!”.
This delivery shows the value of flexible logistics when timing is critical. We handle urgent requests promptly and carefully, helping clients continue their plans without unnecessary delays or complications.
By Appointment partners with Ferrari Express Ltd to deliver secure global logistics for high-end brands. We provide a discreet and reliable service tailored to each client’s specific needs. Our teams handle items with the highest level of care and protection throughout every stage of the journey.
If you’re looking for a logistics partner who can respond quickly and deliver without compromise, get in touch with the By Appointment team. We’re here to support time-critical requests with the discretion and reliability your brand deserves.
